Reference

Privacy Policy — How We Handle Your Account Information

We collect and protect the information you provide when you open an account, make deposits via bKash, Nagad or Rocket, and play in our lobby.

Account data protectionPayment wallet privacyDevice and session trackingYour rights and choicesData retention periods
bt333 Privacy Policy — How We Handle Your Account Information
PRIVACY QUESTIONS

Contact Us About Your Data

If you want to review the personal information we hold, update your details, request deletion of your account data, or ask how we handle wallet transaction records, reach us through any of the channels below. Our team will respond to data requests and privacy inquiries as quickly as we can, subject to verification and local legal requirements.

Team online

Email Support

Send your privacy request or data access question to our support email. Include your registered mobile number and account username so we can verify your identity before sharing or updating any personal information.

Live Chat

Open the chat widget in your account dashboard to speak with a support agent about data handling, cookies, or account privacy settings. Chat is the fastest way to get answers about what information we collect.

Account Settings

Log in and visit your profile page to review the personal data we display, update your mobile number or email address, and manage marketing preferences. Some data fields require identity verification before you can edit them.

DATA HANDLING

How We Protect and Use Your Information

We encrypt the personal data you provide when you register and deposit through bKash, Nagad or Rocket. Account passwords are hashed, and wallet transaction identifiers are stored securely to prevent unauthorised access. We track device type, browser and IP address to detect suspicious login attempts and verify that you are the account owner when you request a withdrawal. Session cookies help keep you logged in and remember your language preference, while analytics cookies show us which games and pages visitors use most. We retain account data for as long as your account is active and for a reasonable period afterward to meet legal obligations and resolve disputes.

Encryption and Storage We encrypt sensitive account details, including your password and wallet transaction records, using industry-standard protocols. Data is stored on secure servers, and access is limited to authorised personnel who need it to operate the platform.
Cookies and Tracking Session cookies keep you logged in and remember your preferences. Analytics cookies tell us which games visitors play most and how long they stay. You can disable cookies in your browser, but some account features may not work without them.
Data Retention We keep your account information, deposit and withdrawal history, and gameplay records for as long as your account is open and for a period after closure to comply with legal requirements and resolve any disputes that arise.
Your Rights You can request access to the personal data we hold, ask us to correct errors, or request deletion of your account and associated records. Contact our support team to exercise these rights — we will verify your identity before processing the request.

Common Questions About Your Data

We collect your name, mobile number, email address if provided, date of birth, and the wallet details you use for deposits. We also log your device type, IP address and session activity to secure your account and prevent fraud.

We record wallet transaction identifiers to match deposits to your account, process withdrawals, and track payment history. This data helps us verify that funds came from your own wallet and prevent duplicate or fraudulent transactions.

We share transaction details with payment providers like bKash, Nagad and Rocket to process deposits and withdrawals. We do not sell your personal information to advertisers or unrelated third parties. Data may be disclosed if required by legal process in applicable jurisdictions.

Log in to your account and visit the profile settings page to update your mobile number, email or password. To request full deletion of your account data, contact our support team via email or live chat with your username and registered mobile number.

We use session cookies to keep you logged in and analytics cookies to see which games and pages are most popular. You can disable cookies in your browser settings, but some features like staying logged in may not work without them.

We retain your account data, deposit and withdrawal history, and gameplay records for as long as your account is active. After you close your account, we keep records for a reasonable period to meet legal obligations and resolve any disputes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.